FAQ

• Do I need to make reservations in advance? Yes.
• How far in advance should I book? Book one week in advance to avoid disappointment. If you are chartering multiple buses, the earlier you book the better.
• What is your cancellation policy? There is no charge if you cancel with more that 24 hours notice. If we receive less than 24 hours notice there will be a four hour or full day charge, whichever is less.
• What if we need an earlier pick-up time due to bad weather or other changes? Call our office and we will tell your driver the changes. There is no extra charge to your group.
• Is there a restroom on the bus? Coaches have restrooms but school buses do not.
• Do you provide a tour guide with the bus? Although our drivers are very knowledgeable of the history in the area, we recommend you hire an independent guide to join you. They can focus on educating you while we focus on driving you safely.
• Can we change the itinerary while we’re on the trip? Yes, as long as your driver and bus are available beyond the original charter request and you have the permission of the person paying for the charter.
• How many people fit on a school bus? Depending on the bus, we can accommodate 48 people aged 13 or older or 72 people aged 12 or younger.
• Can we book a charter for evenings, weekends or holidays? Absolutely. You can book for any time.
• Can I bring food on the bus? Yes.
• Can I drink alcohol or smoke on the bus? No.
• Who pays for National Park or other permits? The group chartering the bus must pay for entry into National Parks.
• Should we tip our driver? Gratuities can be given on a voluntary, individual basis.
• Will you wait for us if we are late? Our policy is to wait 10 minutes past the scheduled pick up or drop off time. If you need to make changes please call us.
• Do you provide insurance? We provide liability insurance only. Passengers are insured only while on the bus. Century Transportation is not responsible for lost, stolen, or damaged articles or luggage.